Accessibility
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Experiences in Windsor Great Park for Everyone
Windsor Carriages is committed to making changes to allow our trips to be accessible for all. We want as many people as possible to be able to use this website and our services. Please contact us by phone if you would like us to talk you through our website and the services we offer.
In recent news, our accessibility expert Rebecca has carefully mapped out Windsor's step-free venues. We've discovered an ideal private dining room just 14 steps from where your carriage arrives, offering full wheelchair access. This venue proved perfect for a Christmas celebration and serves as an excellent base for multi-generational families, allowing grandparents a comfortable place to rest while family members explore Windsor's attractions.
We are committed to ensuring all guests can enjoy our experiences comfortably and safely. For our hosted experiences, we accommodate all dietary preferences and requirements, from gluten-free to vegan options, working with carefully selected local partners who maintain the highest standards of food preparation and allergen awareness. For guests with allergies, compromised immunity, or those who require additional health precautions, we can provide protective screening between our staff, horses, and guests to maintain appropriate hygienic separation. Please inform us of any specific requirements when booking, and we will ensure appropriate arrangements are made to make your experience both safe and memorable.
If you have any questions or recommendations about accessibility, please contact us on 01753 981980 or via email info@windsorcarriages.co.uk
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Is it bumpy?
No. All carriages have excellent suspension to provide a smooth ride with wide and low steps with hand rails.
Is it easy to access the carriage?
We recommend asking your guests if they can weight bear on one leg while lifting the other 30cm from the ground while holding onto something. If they can do this, they will be able to access all carriages.
Are there steps?
Yes, The King John Carriage used for Heritage rides has 2 steps into the carriage and your groom and guide will happily assist you.
Can I hire mobility equipment?
Mobility aids can be hired in Windsor.
Accessibility information for Windsor Great Park.
We are a safe and understanding environment for children and adults with unpredictable physical movements & sounds.
Can we hear the guide?
From April 2023 we have a Wireless Voice Amplifier Bluetooth Speaker available for our guide to be heard at higher volumes where required. Please note on your enquiry if this will be required.
Can I bring my service animal?
Yes on private carriages.
Accessibility Statement for Website
Windsor Carriages is committed to ensuring digital accessibility for everyone, including people with disabilities. We are continually improving the user experience for all visitors and applying relevant accessibility standards to provide an inclusive and welcoming online environment.
Measures to Support Accessibility
To ensure our website is accessible, Windsor Carriages has implemented the following measures:
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Ongoing Accessibility Audits: We regularly assess and test our website to identify and rectify accessibility issues.
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Accessible Design Practices: Our website design follows best practices, including clear navigation, readable text, and alternative text for images.
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Compatibility with Assistive Technologies: Our site is optimized to work well with screen readers, keyboard navigation, and other assistive technologies.
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Training and Awareness: Our team is trained in web accessibility best practices to ensure we maintain a high standard of accessibility in all digital content.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Home Page is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Measures to support accessibility
Windsor Carriages takes the following measures to ensure accessibility of Home Page:
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Provide continual accessibility training for our staff.
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Assign clear accessibility goals and responsibilities.
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Ongoing Efforts Windsor Carriages is committed to ongoing improvements to ensure our website remains accessible to all users. We regularly review our site and make necessary updates to maintain and enhance accessibility.
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Windsor Carriages is committed to ensuring digital accessibility for everyone, including people with disabilities. We are continually improving the user experience for all visitors and applying relevant accessibility standards to provide an inclusive and welcoming online environment.
Feedback
We welcome your feedback on the accessibility of Home Page. Please let us know if you encounter accessibility barriers on Home Page:
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Phone: 01753 981980
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E-mail: info@windsorcarriages.co.uk
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Visitor Address: N/A
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Postal Address: Windsor Carriages, 54 Vale Road, Windsor, Berkshire, SL4 5LA
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@windsorcarriages
We try to respond to feedback within 5 business days.
Limitations and alternatives
Despite our best efforts to ensure accessibility of our web site, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known limitations:
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Third-Party Content : While we strive to ensure that all content on our site is accessible, some third-party content (such as embedded videos, maps, or links to external sites) may not be fully compliant with accessibility standards. because . We are working to provide accessible alternatives where possible.
Formal complaints
We welcome your feedback on the accessibility of the Windsor Carriages website. If you encounter any barriers or have suggestions for improvement, please contact us:
