Frequently Asked Questions

Windsor is conveniently located just 20 miles from central London and 7 miles from Heathrow Airport. For our international guests, we offer: Private luxury car transfers from all London airports Collection from Windsor & Eton Central or Windsor & Eton Riverside stations by carriage Multilingual guides (please enquire for available languages) Assistance with UK travel requirements (eTA guidance) Currency handling and international payment options Time zone-flexible communication for planning Hotel recommendations and booking assistance

While our customer experience team is available daily to discuss your Windsor visit, our carriage operations have evolved significantly from the past. The historic Victorian carriage stand that served Windsor for over 100 years is no longer in operation, and our horses are now stabled outside the Royal Borough. Today, our 175-year-old business operates differently: - All experiences require advance booking (minimum 48 hours' notice) - Scheduled heritage carriage rides operate on specific dates only - We cannot accommodate same-day bookings This modern approach ensures: - Optimal horse welfare through carefully planned schedules - Higher quality, personalized experiences for our guests - Better coordination with Windsor's event calendar - More efficient operations with less waiting time for our horses - Enhanced personal service and experience management To plan your Windsor carriage experience: For Individuals & Couples: Visit the Windsor Box Office for ride schedule and book online. For independent explorers, we've created a comprehensive blog guide sharing our local knowledge of our Royal town. For our concierge services and bespoke experiences tailored to you, book a call today with a member of our team. For Special Occasions: Planning to propose? Let us help create your perfect Windsor proposal moment Celebrating your wedding? Discover our romantic Windsor wedding carriage experiences Organizing a milestone celebration? We'll help make it unforgettable For Groups: Corporate events and team building Family reunions and celebrations School and educational visits Tour operators and travel agents

The historic Victorian carriage stand that served Windsor for over 100 years is no longer in operation. Today, we've evolved our 175-year-old business to offer a more personalized approach: All carriage experiences are pre-arranged Our teams and horses arrive specifically for each booked experience This system allows us to prioritise horse welfare while maintaining the highest service standards Locations vary based on castle guard changes and town events We handle all logistics, parking, and tour arrangements This modern approach means: Less waiting time for our horses More tailored experiences for our guests Better coordination with Windsor's events calendar Enhanced personal service Seamless experience management

As Windsor's premier luxury experience curator, we offer an extensive range of services tailored to your desires. Every experience is personally curated to your preferences, and our connections throughout Windsor ensure exclusive access and memorable moments. From intimate couples' experiences to large group arrangements, we pride ourselves on making the impossible possible in our royal town. Transportation & Transfers - Luxury airport pickups from Heathrow and London airports - Private chauffeur services - Helicopter transfers - First-class rail arrangements Please note we are unable to book flights or international travel. Accommodation - Luxury hotel bookings at Windsor's finest properties - Private castle-view apartments - Historic townhouse rentals - Boutique B&B arrangements Water Experiences - Private Thames boat tours - Luxury river cruises - Champagne sailing experiences - Riverside picnic arrangements Guided Explorations - Expert-led walking tours - Ghost tours of historic Windsor - Photography tours - Garden and horticultural tours - Royal shopping experiences Dining & Entertainment - Fine dining reservations - Private chef experiences - Wine tasting sessions - Historic pub tours - Afternoon tea arrangements Special Occasions - Marriage proposals - Anniversary celebrations - Birthday surprises - Corporate events - Family reunions Cultural Immersion - Local artisan workshops - Culinary masterclasses - Historical reenactments - Traditional English experiences Seasonal Specialties - Christmas light tours - Royal Ascot arrangements - Guard change viewings - Festival and event access Sports & Recreation - Golf arrangements at prestigious courses - Horse riding experiences - Polo experiences - Private tennis coaching

Our carriages, offer complete weather protection. Features include: Waterproof covering Warm blankets Complimentary umbrellas Optional mulled wine service Many guests comment that our winter tours are particularly cozy!

Yes, your visit includes both an expert Windsor Great Park estate guide and a skilled coachman. Your guide shares fascinating stories and points out hidden treasures along the route. For our premium experiences, a dedicated Windsor host welcomes you and escorts you through town. Windsor Castle visits feature official castle guides, ensuring expert historical commentary.

We're committed to making our experiences accessible to all: Wheelchair-friendly routes Modified experience options Special dietary arrangements Accessible restaurant selections Priority parking arrangements Support for various mobility needs Please contact us to discuss your specific requirements, and we'll create a comfortable, enjoyable experience for all guests.

Yes! As Windsor's premier carriage experience provider, we actively partner with travel trade professionals. We offer: For Travel Advisors & Luxury Concierge Services: - Dedicated account management - Priority booking system - Net and commissionable rates - Marketing materials and high-resolution imagery - Product training for your team - VIP client handling For Tour Operators & DMCs: - Flexible group rates - Pre/post cruise tour options from Southampton - London day trip extensions - Corporate incentive programs - Multi-language guides available - Full documentation and risk assessments

Absolutely! We specialize in creating memorable corporate experiences in Windsor: For Business: Client entertainment programs Team building experiences Product launches Incentive travel rewards Conference social programs Board meeting enhancements Annual partner events We Offer: Exclusive castle-view reception venues Private dining arrangements Professional photography Corporate branding opportunities Full event management Flexible group sizes Business-friendly VAT billing

Windsor's calendar is filled with royal occasions and seasonal celebrations: Spring/Summer: Royal Ascot week experiences Guard Change viewing arrangements Garden tours and picnics Thames river experiences Autumn: Harvest and woodland tours Castle photography experiences Special access during quiet season Winter/Christmas: Festive carriage experiences Christmas light tours Mulled wine experiences New Year celebrations

No While we specialize exclusively in Windsor tourism and celebratory experiences, we can recommend trusted carriage operators who specifically cater to Indian weddings and funeral services.

Our scheduled carriage rides along The Long Walk operate monthly on set dates and must be booked in advance. We offer two options: Private carriage hire is £396, giving you exclusive use of the carriage for your party of up to 4 adults and 2 children. Shared carriage rides are £99 per adult, with complimentary rides for accompanying children All scheduled rides need to be booked ahead through the Visit Windsor Box Office. For custom day visits tailored to you and group experiences, we provide personalised quotes based on your specific requirements. Contact us directly for a tailored quote and we'll be happy to create a bespoke package that meets your needs.

We accept all major credit cards, including American Express.

Yes! We offer instant digital vouchers for our heritage rides. For bespoke experiences, while we don't provide standard gift certificates, we create luxury UK-made gift boxes featuring Windsor carriage ribbon and a decorative horseshoe. These can be presented either during your carriage tour or arranged for hotel room delivery.

While we can't apply on your behalf, we'll guide you through the process. From March 5, 2025, EU citizens need a £10 eTA to enter the UK. This authorization is valid for 2 years and allows multiple visits of up to 6 months each.

Booking Requirements: 48-hour minimum notice for bespoke experiences Deposit required to secure booking Weather contingency plans included Comprehensive insurance coverage What's Included: Pre-visit consultation Personalised itinerary All entrance fees and arrangements Luxury transport where specified Professional guides Weather protection Comfort amenities Cancellation Policy: Flexible booking terms Weather-related contingencies A copy of our terms and conditions will be provided on booking.